Privacy Policy

Last updated: May 2025

1. Introduction

Welcome to JigJig ("we", "our", or "us"), a jigsaw puzzle mobile game developed and operated by Cybesa. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and this website.

By using JigJig, you agree to the practices described in this policy. If you do not agree, please discontinue use of the app and website.

2. Information We Collect

We collect minimal data needed to operate the game. Here's what we collect and why:

2.1 Anonymous User Identifier

When you first launch JigJig, the app automatically creates a random anonymous user identifier (a 32-character string). This ID is stored locally on your device. No name, email, or personal details are required to play.

• This ID is used to save your progress across sessions.
• It is not linked to your real identity in any way.
• If you uninstall and reinstall the app, a new ID is generated.

2.2 Game Progress Data

We store your puzzle completion records on our secure server so your progress is saved. This data includes:

• Which puzzles you have completed.
• Which levels have been unlocked.
• Timestamps of activity (for analytics).

2.3 Crash Reports & Diagnostics

If the app crashes, an anonymous crash report may be sent to our servers. This includes:

• Error messages and stack traces.
• Device type and operating system version.
• No personally identifiable information is included.

2.4 Contact Form

If you use the Contact Us form on our website, we collect:

• Your name and email address.
• The message you submit.

This information is used solely to respond to your enquiry and is not shared with third parties.

3. How We Use Your Information

We use the information we collect to:

• Operate and improve the JigJig game and services.
• Save and restore your game progress.
• Diagnose technical issues and fix bugs.
• Respond to support enquiries.
• Understand how the app is used (aggregate, anonymised analytics).

We do not sell, rent, or trade your information to third parties.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information only in the following limited circumstances:

• Service providers: Trusted infrastructure providers (hosting, database) who process data on our behalf under confidentiality agreements.
• Legal requirements: If required by law or to protect the rights and safety of users or the public.

5. Data Retention

We retain your anonymous game progress data for as long as you use the app. Contact form submissions are retained for up to 12 months. Crash reports are deleted after 90 days.

You may request deletion of your data at any time by contacting us at babu.coder.paypal@gmail.com.

6. Children's Privacy

JigJig is suitable for all ages. We do not knowingly collect personal information from children under 13. Since the app does not require registration, no personal information needs to be provided to play. If you believe a child has submitted personal data through the contact form, please contact us and we will promptly delete it.

7. Advertising

JigJig may display advertisements served by third-party ad networks (such as Google AdMob). These networks may use anonymous identifiers to show relevant ads. You can opt out of personalised advertising in your device settings (iOS: Settings → Privacy → Advertising; Android: Settings → Google → Ads).

8. Third-Party Links

Our app and website may contain links to third-party services (e.g., App Store, Google Play). We are not responsible for the privacy practices of those sites. Please review their policies separately.

9. Security

We implement industry-standard security measures including HTTPS, encrypted data transmission, and access controls to protect your information. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have certain rights regarding your data, including:

• The right to access data we hold about you.
• The right to request correction or deletion of your data.
• The right to withdraw consent (where processing is based on consent).

To exercise any of these rights, contact us at babu.coder.paypal@gmail.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of JigJig after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Company: Cybesa
• Email: babu.coder.paypal@gmail.com
• Contact Form: jigjig.game.cybesa.com/contact